Microsoft Dynamics CRM: Customer Service Tutorial
Lynda - Microsoft Dynamics CRM: Customer Service Tutorial
Size: 348 MB | Duration: 2h 18m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Streamline your customer service operations with Microsoft Dynamics. This course shows you how to setup and use the essential customer service features of this CRM. Learn how to configure workflows so your processes are customized to the needs of your organization. See how to create cases, escalate issues, manage contacts, and document resolutions. Join Microsoft expert Gini von Courter in this course for step-by-step instructions and tips along the way.
Topics include:
* Working with records
* Configuring case forms
* Creating cases and merging cases
* Adding activities to the timeline
* Researching the knowledge base
* Monitoring the dashboard
* Managing queues
* Documenting solutions as articles
* Running and exporting reports
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