Warranty Fraud Management
Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations
Wiley | Business & Investing | Jul 13 2016 | ISBN-10: 1119223881 | 400 pages | pdf | 5.18 mb
Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy, Maximilian Kammerer
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descrions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.